Answers to Common Concerns
Do you accept walk-in patients?
Healthfront Doctors accepts patients on a walk-in basis. However, precedence is given to those with scheduled appointments and individuals requiring urgent medical attention. To ensure timely care, please schedule your visit in advance by phone or through the Healthfront Doctors website.
What are your fees?
Your doctors at Healthfront Doctors offer bulk-billed appointments for eligible Medicare card holders. Private fees apply to all other consultations, including those for non-Medicare and overseas patients
What should I do if I need to cancel or change my appointment?
In the event you are unable to attend your appointment, please contact (02) 9173 7288 as soon as possible to make alternative arrangements. You can also cancel your appointment via the HotDoc app.
How do I get to your clinic?
You will find us in The Bond building, inside the Sydney Health Connections rooms in Suite 3.14 on Level 3.
By Public Transport: From Norwest Metro Station, take the 664 or 715 bus. Alight at the stop on Elizabeth Macarthur Drive near the hospital.
Is parking available?
Yes. You can park at The Bond for 2 hours free. Drivers must scan their credit/debit card at the parking entry scanner to enter and exit the car park. Click here for more information.
Alternatively, you may park on Elizabeth Macathur drive or Norbrik Drive which is within short walking distance from the main building.
What do I need to bring with me to my first visit?
To help make your first visit as smooth as possible, please bring your Medicare or health fund details, a list of your medical conditions, medications and allergies, and any important medical records. Please feel free to bring a support person with you to any of your appointments.
How long will my appointment last?
The standard consultation length is 15 minutes and should be sufficient to discuss 1-2 straightforward issues. If it is your first consultation at Healthfront Doctors, it is a third party/workcover injury, or you wish to discuss multiple or more complex issues please book a longer appointment – 30 minutes. This can be done by phone or online.
What do I do if I have physical symptoms (e.g. flu-like symptoms)?
If you are experiencing any flu-like symptoms such as fever, cough or sneezing, you are encouraged to wear a mask when attending Healthfront Doctors.
How can I transfer my medical records?
Should you require your medical records to be transferred to Healthfront Doctors, please request a consent form and this can be forwarded to your previous practice. You may also complete a Transfer of Records form via HotDoc.
Can I book a telehealth consult?
Yes. The doctors offer bulk billed telehealth – phone and video consultations – to eligible patients. During these appointments, they can provide eScripts and referrals for specialists, pathology, or imaging. Please specify if you want a telehealth appointment when booking over the phone or online. Be aware that this service has limitations and your doctor may still require a face-to-face visit.
What is the cost and who is eligible for a telehealth appointment?
The doctors offer bulk-billed telehealth phone and video consultations to our patients who have an existing clinical relationship with them or at a Healthfront Doctors location.
This includes:
- Patients who have had a face-to-face consultation with one of the doctors in the past 12 months
- Patients who have had a face-to-face consultation at a Healthfront Doctors location in the past 12 months.
If the above criteria are not met, then there are certain exemptions for patients to still receive a bulk-billed appointment. These include if a patient is:
- experiencing homelessness
- under 12 months of age
- in a natural disaster area
- needing mental health planning and treatment services
- requiring urgent after-hours services in unsociable hours
- receiving blood borne viruses, sexual or reproductive health consultations
If you do not meet the eligibility criteria for a Medicare rebate, you can request a privately billed telehealth consultation. Please note that these appointments do not receive a Medicare rebate. To arrange this or to address any concerns, please contact our practice directly.
